Shipping policy

Free tracked US shipping

Every order ships free within the United States with tracking. There is no minimum purchase.

Delivery time

Delivery takes 3 to 5 days. Carrier delays, severe weather and holidays can occasionally add time.

Tracking

You'll receive a tracking link by email as soon as your order ships. See Track your order if you can't find it.

Where we ship

We currently ship to US addresses only.

Lost, damaged or late orders

If your package is marked delivered but you can't find it, arrives damaged, or hasn't arrived 7 days after it shipped, email us and we'll send a replacement at no cost or refund you.

Questions

Email support@solaremergencylantern.com. We reply within 24 hours on business days.