Refund policy

90-day money-back guarantee

Try the lantern for 90 days from the day it's delivered. If it isn't right for you, send it back and we'll refund what you paid for it.

How to return

1. Email support@solaremergencylantern.com with your order number.
2. We reply within 24 hours on business days with the return address.
3. Send the lantern and its cable back with a tracked service. Return postage is paid by you unless the item arrived damaged or faulty.
4. We refund you within 2 business days of receiving it.

Returning part of a bundle

You can return one, two or all of the lanterns in a bundle. We refund each returned lantern at the per-lantern price you paid.

Damaged, faulty or wrong items

If your order arrives damaged, stops working or isn't what you ordered, email us with a photo. We'll replace it free or refund you, and you don't need to send it back.

When you'll get your money

Refunds go back to your original payment method. Your bank usually shows the refund within 5 to 10 business days.

Questions

Email support@solaremergencylantern.com. We reply within 24 hours on business days.